Frequently Asked Questions

What benefits can you guarantee?

All projects we take up carry the following guarantees:

Confidentiality guarantee: All client details will be kept confidential
Price guarantee: Minimum 60% cost-saving over on-site development
Results guarantee: Progress-linked payments weighted toward the end

What are your rates?

Rates vary, depending on skills, timelines, project nature etc.

What is the quality of people you employ?

The quality of a software development company is ultimately the quality of its people. Our people are very strong for software projects:

Are English-speaking Graduate/Post-Graduate Engineers.
Have multiple years of industry experience, or are outstanding new engineers.
All people have experience on off-shore projects with US/European clients.
Most people are from premier engineering institutes or have proven exceptional abilities.

For all that you claim, isn't the rate too low?

Low or high are meaningful only in context. The rate is low not because of technical limitation, but simply because we operate from India, where living costs are lower due to international economies and exchange rates. It is our strategy to pass on these location advantages to our clients.

What are your payment models?

We have two types of payment structure:

Fixed cost: If the client has fixed requirements and has a small or mid-sized project with almost a very clear understanding, then the fixed-cost model will suit. Here we analyze the requirements and give a fixed cost. This model is preferred for small enterprises. All the aspects of the design and development process, project management, design, quality analysis, and deployment are taken care by us.
Hourly basis: This model is best suited for those startups or enterprises who have already developed projects but have fixes/errors in that. Also, if they want to start a new project and are not aware of how long will the project take. They will be provided experts based on the number of hours required, and they can directly communicate with the expert and explain their requirements. Also, if they want any changes in the requirements during the project development, this model works best.

How do you assure confidentiality?

We sign NDAs and Confidentiality Agreements as required by you.
All our employees are full-time employees, and are bound by the company Confidentiality and Non-Disclosure clauses.
Additionally, for sensitive projects, we create isolated cells disconnected from any public network.
At a practical level, all CD-Writers need authorization for usage. Internet uploads larger than a threshold also need authorization.

Can you guarantee time-bound results?

No. We work on time-based billing for reasons that benefit our clients, and guaranteeing fixed-time results means compromising on that clarity and delivering sub-optimal results to clients. The team may be able to give you an idea, but that is not a business guarantee.

We are worried about quality; how do you assure solid projects?

Our developers are dedicated to producing quality code. We have formal processes to keep quality under tight control, including periodic code reviews and design walk-throughs. We concentrate on being first-time right, and believe the creation-step itself should be strong.

Every project goes through the hands of suitable QA/testing professionals, under stringent test-plans including black-box testing, white-box testing, test regression, usage analysis etc.

Why should we trust you?

We believe trust and confidence are the foundation for any successful relationship, and develop only after association over time. The following facts may help demonstrate our commitment to our business:

We have completed projects for 70+ US/European clients
We have been 7+ years in business, dedicated to the off-shore execution model
We are here for the long run; our board members has global experience with leading technology companies and has started up with a long-term vision
Our list of references/ testimonials

Can you come on-site?

Yes we do, where required. This may be especially useful in initial requirements gathering, final implementation or other pain points. In such cases, our consultants will work on-site at pre-decided rates.

What control do we have over the project?

You will have the ability to keep close control over the project. Our assigned Project Manager will be your single point-of-contact for all issue resolution, and will work closely with your guidelines.

Techscooper has been specifically developed to provide you complete control over your project. We offers unparalleled transparency and control.

How do we keep ourselves informed about progress?

We will send you regular project status reports. We use a combination of pre-determined update schedules (normally email) and ad-hoc meetings (usually tele-conferences, or live chat).

We like the idea, but are unsure. Can we do a Pilot Period?

Techscooper welcomes you to try our services. You may choose to have us do a "risk-free" Pilot Period. We are confident enough to offer a pilot period because we have always succeeded in continuing the relationship after demonstration of ability in a pilot period.

Our preferred Pilot Period is spent on either the first sub-system of a larger project, or an independent project that completes within itself. Pilot Periods are typically for one month.

We invest the same time and energy in Pilot Projects as real projects. You would find the pilot of sufficient quality to continue on the same code. In this sense, Pilots are very different from prototypes.